Cancellation and Refund Policy

 

General Guidance

By making your reservation, we agree to keep a room or rooms available to you, to the exclusion of all others, for the dates you have requested. This is a legally binding agreement with Plumeria Inn Ltd when payment is received for full payment or booking deposit. In return, we rely on customers who have made reservations in advance to give us fair notice of cancellation.

Personal details requested on the booking are for our ‘sole’ use and are not passed on to any 3rd party except where we make enquires for and on your behalf at another establishment (Refer to our Privacy Policy).

Refunds are not provided in the event of early check-outs.

The individual making the initial reservation should where possible, be the individual to inform us of any cancellations or amendments to reservations.

Accommodation Bookings

Reservations can be made via online booking, email, telephone or in-person. An advance non-refundable deposit of one night’s accommodation payment is required to confirm all reservations. Upon receipt of the deposit, an email confirming costs, dates and policies will be forwarded to guests. Reservation documents will be signed and full balance collected upon check-in.

Cancellations/Amendments

Cancellations or amendments to reservations should be made as soon as possible to avoid charges, preferably by e-mail to info@plumeriainntt.com and must be done five (5) days prior to your arrival date.

Cancellation of Reservations by Plumeria Inn Management

We take our responsibilities seriously and will hold rooms as requested and confirmed for you. However, on rare occasions, it may be necessary to cancel your reservations with us due to accidental double booking, family bereavement, a health crisis or a need for urgent repairs.

On such rare occasions, we will inform you at the earliest opportunity.

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Updated December 18th, 2020