Cancellation and Refund Policy

 

General Guidance

By making your reservation, we agree to keep a room or rooms available to you, to the exclusion of all others, for the dates you have requested. This is a legally binding agreement with Plumeria Inn Ltd when payment is received for full payment or booking deposit. In return, we rely on customers who have made reservations in advance to give us fair notice of cancellation.

Personal details requested on booking are for our ‘sole’ use and are not passed on to any 3rd party except where we make enquires for and on your behalf at another establishment (Refer to our Privacy Policy).

Refunds are not provided in the event of early check-outs.

The individual making the initial reservation should where possible, be the individual to inform us of any cancellations or amendments to reservations.

Cancellations/Amendments

Cancellations or amendments to reservations should be made as soon as possible to avoid charges, preferably by e-mail to info@plumeriainntt.com and within the requested time periods specified below.

Accommodation Bookings

Plumeria Inn should be notified as soon as is practically possible, of any cancellations or amendments, however:

  • Cancellations made 14 days or more prior to the date of arrival, will result in a refund less any fees incurred from the payment reversal, for example, credit card refund charges.

  • Cancellations made between 13 and 7 days prior to arrival, will result in the loss of your deposit already paid via credit card.

  • Cancellations made less than 6 days prior to arrival will result in a charge equivalent to one night’s stay and the loss of any deposit paid. The one night stay will be charged to the credit card used to secure the initial reservation.

Cancellation of Reservations by Plumeria Inn Management

We take our responsibilities seriously and will hold rooms as requested and confirmed for you. However, on rare occasions, it may be necessary to cancel your reservations with us due to accidental double booking, family bereavement, a health crisis or a need for urgent repairs.

On such rare occasions, we will inform you at the earliest opportunity and will endeavor to find you an alternative, comparable accommodation close by at the same room rate(s).

To ensure guests are not disadvantaged, we will also cover any differences in the room rate at the alternative establishment.

Changes to Guest Names

Plumeria Inn management should be notified at the earliest opportunity of any changes to guest names. This may be regarded as a new reservation or, if we cannot accommodate any new reservation at such time, maybe declined and our Cancellation Policy will apply.

It should not be assumed that alternative guests can take up any unused nights. This will be at the discretion of Plumeria Inn management.

Changes to guest names at any point during the reservation without prior consultation with Plumeria Inn management will be regards as a new booking and the credit card used to secure the original reservation will be charged accordingly.

Non Cancellation / No Shows

Failure to cancel and/or “No Shows” will result in a charge of the full amount of the original booking.

We trust that our guests will consider this to be a fair and reasonable policy and confirmation of a reservation shall imply acceptance of these terms.

 

February 2020

Lot #22 Signal Hill Connector Road,

Signal Hill, Tobago

1 (868) 241-4106 

info@plumeriainntt.com

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